All about shipping

🚚 Fast, Insured Delivery from Certified DG Shippers

We specialize in compliant shipping for regulated items—including EcoFlow Power Stations, generators, and A/C units.

For customers in island territories, these shipments are prepared and routed through authorized Florida-based freight forwarding channels to ensure safety and compliance.

All shipments are fully insured from dispatch to destination and handled by Certified Dangerous Goods (DG) Shippers.

Freight-forwarded orders typically depart twice weekly via ocean freight, with average delivery times of 10–20 business days.

🌴 Shipping to U.S. Island Territories

We support shipments to U.S. island territories—including Guam, the U.S. Virgin Islands, and other regions outside the continental United States—by coordinating with designated freight forwarding partners.

  • Some solar panels and small items may qualify for USPS direct shipment
  • All island territory orders must be shipped to a verified freight forwarder’s address in Jacksonville, Florida
  • Customers must enter this Florida address as the official shipping address at checkout
  • Contact us before purchase to confirm forwarding instructions and receive a custom quote

🌊 Alaska, Hawaii & Additional U.S. Territories

  • Shipping available through approved carriers and forwarding services
  • Additional fees may apply
  • Delivery timelines vary—quotes available upon request

🛡️ Warranty & Protection

  • EcoFlow factory warranty is honored when your order ships to a freight forwarder’s Florida address (e.g. Jacksonville)
  • Warranty service is managed by EcoFlow and supported by our Florida logistics center
  • If you reside in a U.S. island territory, we can facilitate warranty matters including paperwork and shipping logistics
  • Return shipping to Florida may be required and is offered at a discounted rate for eligible warranty cases
  • Optional CPS extended warranties offer up to 4 additional years of coverage after the factory warranty ends
  • Extended plans are especially recommended for freight-forwarded customers and include support, replacement value, and shipping assistance

📞 Questions or Need a Quote?

We’re here to assist with freight forwarding guidance, warranty coordination, and shipping quotes: