P.e.t.s and You, LLC Return Policy

We are Happy to Help!

Please contact help@petsandyou.org for assistance. We will help you create a return label and process your refund after receiving your returned items back, however, you may have to pay the return shipping cost, depending on the item.

Most unopened items sold by P.e.t.s  and You , LLC have a 30 day return policy. You will receive a refund or exchange depending on the situation.

Please note: No returns on Ecoflow Power Systems, or Generators.

The Return window for items sold on Petsandyou.org begins once the order has been shipped by Pets and You Healthy Store.

Some items have a modified return policy noted on the product detail page, (refund exceptions), on PetsandYou.com in the item description. Items that are opened or damaged, or do not have a receipt, may be denied a refund or exchange.

Return Exclusions
We cannot accept returns for:

Ecoflow Power systems and generators 
Power Equipment generators.
Select products shipped via freight.
Power equipment that has been oiled or gassed (due to shipping regulations).
Any product that is not in its original condition.
Any product that is not returned in its original packaging (due to shipping regulations).
Returns for the purpose of price matching.

Not sure if your item is eligible? Contact us at help@petsandyou.org