P.E.T.S AND YOU LLC Return Policy | Refunds, Exclusions & Support
P.E.T.S AND YOU LLC Return Policy | Refunds, Exclusions & Support
P.E.T.S AND YOU LLC Return Policy is designed to make your experience smooth, fair, and transparent. We’re happy to help with returns, refunds, and support — just reach out to our team if you have questions.
Standard Return Window
Most unopened items sold by P.E.T.S AND YOU LLC are eligible for return within 30 days of shipment. You may receive a refund or exchange depending on the item’s condition and eligibility. Return shipping costs may apply.
Return Exclusions
Some items are not eligible for return due to safety, shipping regulations, or product type. Please review the list below before initiating a return:
- EcoFlow power systems and generators
- Power equipment that has been oiled or gassed
- Select products shipped via freight
- Items not in original packaging or condition
- Items without a receipt or proof of purchase
- Returns requested for price matching
Return Timing and Conditions
The return window begins once your order has shipped from P.E.T.S AND YOU Healthy Store. Some products may have modified return policies noted on their product detail pages. Please check item descriptions for exceptions.
How to Start a Return
To begin a return, contact us at help@petsandyou.org. We’ll help you create a return label and guide you through the process. Our team is here to support you with freight coordination, warranty questions, and refund eligibility.
Our Commitment
Thank you for reviewing the P.E.T.S AND YOU LLC Return Policy. We’re committed to making your experience positive, honest, and worry-free — from preparedness to peace of mind.