EcoFlow Warranty Info – Puerto Rico Customers

EcoFlow Warranty Info – Puerto Rico Customers

Good day! If you're located in Puerto Rico, here’s a quick overview of how EcoFlow product warranties and support work for you.

Factory Warranty (Included)

EcoFlow products come with a 5-year factory warranty. If a replacement is needed—and both the EcoFlow After-Sales Team and our team in Puerto Rico confirm it qualifies—the unit must be returned to Florida for replacement. We’ll cover shipping to Florida. Return shipping back to Puerto Rico may be your responsibility.

Replacements are extremely rare—we’ve only had to replace two units in five years. These units are not usually repaired but replaced when needed. Most warranty issues involve firmware or software and are often resolved quickly by phone or email with EcoFlow’s support team.

Need Setup Support?

We do have an installer available in your area for a fee. That said, many licensed electricians in Puerto Rico are familiar with EcoFlow systems and can assist with installation and troubleshooting.

Our team at P.ETS. AND YOU is always here and willing to help! Whether it’s by phone, email, or text—we’re happy to guide you and point you in the right direction.

Optional CPS Extended Warranty

We also offer a CPS extended warranty for up to 9 years of total coverage. The best part? If a covered issue arises, you can choose to receive a reimbursement check for the full purchase amount—not just a replacement.

These systems are built to last, and our experience truly reflects that.